Our refund and cancellation policy is as follows: When a customer reserves a surf lesson with Wavehuggers, we guarantee that an instructor will show up to the lesson on time with the appropriate equipment for the lesson booked. We also reserve that specific two hour time slot for that customer and may have to turn down others requesting that same lesson date, time, and location. Therefore, you have 24 hours after making the booking to cancel and receive a full refund. No show=no refund.
After the date and time have been set for the lesson, a reschedule fee, depending on the number of people the lesson is for, will be charged for a last minute reschedule.
Wavehuggers staff is a team of professionals who have expertise in ocean knowledge and surf conditions, and they will only schedule lessons to be held in safe and adequate conditions for the surf skill level of the client. The ocean is constantly changing and our surf instructors cannot control the conditions. Sometimes the waves are very calm, and other times they are on the rough side; welcome to surfing! We assure you the instructor will keep you safe and show you a good time, no matter how the waves are. A lesson will only be cancelled if the conditions are deemed unsafe by a professional lifeguard. That being said, we surf rain or shine! Rain can actually make the conditions better, and you're getting wet anyway! If a customer is unhappy with the surf conditions and desires to end the lesson early, he or she will not receive a refund.
We make our lessons 2 hours long to give everyone plenty of time to practice on the beach (if needed) and to catch waves in the water. It is up to the customer if he or she chooses to end the lesson early, but we cannot reschedule the remaining time of the lesson for a different day.
No refunds on gift certificates.
No partial refunds on remaining lessons of a multi-lesson package, however the lessons are transferable to other people.
Thank you for choosing Wavehuggers! We are so excited to get you out riding waves!